repairsproduct returns & Repair Service

Control Solutions LLC (CSLLC) has established the following procedure to provide customers with the best possible support and shortest repair turnaround time. This procedure applies to products both in and out of warranty.

1. Complete the following online RMA (Return Material Authorization)


2. We will then reply to you via e-mail and phone with your approved RMA number.

Our quality/operations group will match your request against the Product Tracking System to determine if the product is under warranty. This process usually takes 1-2 working days.

Do not return your product(s)until you have received an RMA number.


3. Paying for repair Service

If it is determined that your product is not covered under warranty, you will be notified of the cost to repair your product. If you want to proceed with that repair, please click the link below that will take you to a safe, secure way of paying for that repair via credit card. This will speed up the repair process; or you can send us a check.

To make a payment, please enter the amount below, then click "Next". You will be redirected to PayPal for secured processing.


4. Package Product(s) For Return and Repair

Once you have received a RMA number, please note it on all your documentation. Then, package the authorized product(s) using commercially acceptable material and packing methods.

CSLLC Packing List & Label Form

 

 


5. Ship Package to CSLLC

Mail your return using a traceable ground shipping method (e.g., United Parcel Service (UPS), Federal Express, DHL, or other freight companies).


6.Repair Process

We will notify multiple times during the repair process as follows:


Policies

Freight Payment Policy:

Inspection and Triage policy:

Repair Process policy:

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2520 Diehl Road   Aurora, IL 60502
630.806.7062