1:  My motor controller or user interface display is flashing. What does this mean?
2:  The lights on my controller/user interface is flashing constantly. Should I return the unit for repair?
3:  My controller has failed. Can I replace it with another one that looks the same?
4:  My unit has stopped driving, is the controller faulty?

Programming

1:  How can I check if I have the latest version of the Motor Controller Hand Held Programmer?
2:  I've heard the term 'profiles' in relation to controller programming but am unsure what it means?
3:  How can I find out the maximum current rating of my controller?

Services

1:  Can I send back a controller to be reconditioned?
2:  Which spare parts can I purchase directly from Control Solutions for my Interferential Stimulator?
3:  What is Control Solutions return policy?  

Products

1:  How many seating actuators can I drive with my controller?
2:  My customer has a condition that results in varying degrees of hand tremor. Can Control Solutions controllers compensate for this?

1:  My motor controller or user interface display is flashing. What does this mean?

This means that the motor controller is detecting an error condition. Look at the troubleshooting page for further assistance.

2:   The lights on my controller/user interface is flashing constantly. Should I return the unit for repair? 

No. A constant flashing indicates the battery is low. If the controller is still constant flashing after a full charge cycle then the batteries have developed a problem. Consult with a qualified technician for further assistance.

3:   My controller has failed. Can I replace it with another one that looks the same?

No. Control Solutions controllers can be programmed to drive and behave differently. Replacing a controller with another of the same kind does not mean that the new controller will drive the same and could present an unsafe condition.

4:  My unit has stopped driving, is the controller faulty?

There are many things that could result in a non-functional unit. Consult with the Original Equipment Manufacturer of the end product for assistance.

Back to Top

Programming

 1.   How can I check if I have the latest version of the Motor Controller Hand Held Programmer?

Please call our technical support line for the latest information.

 2.   I've heard the term 'profiles' in relation to controller programming but am unsure what it means?

A profile is a set of programmable parameters that dictate the behavior of the motor controller. Control Solutions motor controllers have two sets of these parameters. So, for example, one profile (or set of parameters) can be set for an outdoor mode where the controller has faster speed and more acceleration while the other set of parameters is set for an indoor mode where acceleration and speed is decreased.

 3.   How can I find out the maximum current rating of my controller?

Please see the comparison chart page or the product information page for the particular product in question.

Back to Top

Services

 1.   Can I send back a controller to be reconditioned?

Possibly. You need to check with your Original Equipment Manufacturer first for warranty details. If the warranty does not present a problem then follow our repair procedure.

 2.   Which spare parts can I purchase directly from Control Solutions for my Interferential Stimulator?

For Interferential Stimulators we offer replacement lead wires, AC adapters, carrying cases, carrying pouches, and replacement rechargeable battery packs (factory service required). Click here for product information.

 3.   What is Control Solutions return policy?

Please refer to our Return Policy page.

Back to Top

Products

 1.   How many seating actuators can I drive with my controller?

The CS1125 motor controller can operate one non-drive motor.

 2.   My customer has a condition that results in varying degrees of hand tremor? Can Control Solutions controllers compensate for this?

Yes. Using a Hand Held Programmer a parameter call Hold Time can be changed to compensate for this condition. Hold Time is used to filter unwanted fast changes in throttle input, or to smooth out the throttle feel. Higher Hold Time will result in a more relaxed and filtered throttle response range.

Back to Top